Olight Store
Reviews and Complaints
Stratford, Connecticut
Baton 3 pro max light dims down. Sometimes does not turn on
I left a message; hopefully, someone will get back to me. I have multiple O Light flashlights and have never had these problems before.
- Are a great flashlight
Preferred solution: Replace the flashlight
I went through the process of calling and no one answered. You’ve just lost another customer and I will be posting on social media how infuriating this company is. It’s a shame my son recommended $119
Started live chat they wont answer my questions. The website is horrible and Im so frustrated that Im not receiving my 10% for signing up for the newsletter seven dollars for downloading the darn app which is difficult to navigate and infuri
- Site keeps asking you to sign in no customer support
Preferred solution: I want to talk to a live representative!
User's recommendation: Avoid this company no customer support
Memphis, Tennessee
Baton 3 turbo setting quit working
It started working again, but later it completely died. Won't light up at all now.
I can't find my warranty paperwork, but would like to get it fixed. Please advise.
Thank you,
Tony Driskell
470-628-****
User's recommendation: Keep up with your warranty paperwork
Product information
Nothing happened. I'm a satisfied customer, and I need to talk to a sales person about other products I would like to purchase.
- Good products
Preferred solution: Want to talk to a sales person
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lee, Virginia
Faughty Arkflex purchased in November
I have many other Olights, never had a problem with them. However this is pretty scary.
It got extremely hot in my pocket and was unable to turn it off or lock it out. On bright overheated shut off and come back on by itself
- Good service
- Phoneline
Preferred solution: Replacement
User's recommendation: Better phone service
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Verified ReviewerLens missing
Call Me 678-778-**** Mr. DENNISYeah, I went to shoot my suppressed MP 5K today.Everything was fine.Got home to clean.My weapon found the t UN the main lens and o.Ring, and whatever else is on there is missing to protect the l.E!D, please give me a call.678778**** thank you
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Verified ReviewerItem dropped after ordered
I ordered 2 items, concluded the transaction. Later, one of my items was dumped from the order. I am quickly becoming less confident in Olight.
- Great product
- Processing stinks
Preferred solution: Deliver product or service ordered
User's recommendation: Consider elsewhere first
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan't check out.
They have gone silent.
It was as if I had been in contact with two different companies. So the 3*'s is a combination of 5 for the first contact and 0 for this most recent one. I won't go in to detail, but to sum up the first experience for comparison, it involved a faulty product. I spent maybe 10 min in CS chat and a new unit was sent to me free of charge.
The second separate issue was much more involved and required a live phone call. I spent hours, and then multiple days calling their CS phone #. Sometimes it would ring and ring and a recorded Asian woman's voice would mumble something unintelligible and then I was disconnected. Other times the call would connect and I was treated to *** hold music until finally after about 10 min I was disconnected.
So I finally resort to chat. The woman tells me she has sent a message to whomever handles the phones (she isn't capable or qualified to call me!) and I should wait patiently for them to call me. That was day one and I never heard a peep. As detailed, day 2 was filled with a dozen or more calls to CS with no connection still.
Again, the promised call from CS never came. So I resort to chat... This is where the nightmare really begins. My issue was that I was trying to make an online purchase through their site.
The site would not allow me to check out. So the CS chat person summons another CS person to send me a link to an invoice that should allow me to complete my purchase. I receive the invoice and the prices of the two items I'm trying to purchase are not the same as they were on their site, they are more expensive. Also, the $5 online coupon that was applied to my order was not applied on this invoice.
Furthermore, all of the specific details such as color, etc. of the two items were not shown on the invoice... Red Flag! After going round and round about the price discrepancy and missing details (the CS rep assured me I wasn't being over charged on the invoice vs.
the online total) I could not convince her to adjust the invoice to reflect the same total that I would have paid had I been able to complete the purchase online. So that was it for me.
The only reason I was making this purchase on their website and not through Amazon (which is cheaper) was because of the $5 coupon and a free gift that I would have received for making the purchase through their website. R E A L L Y long story coming to an end, I hung up and completed the purchase through Amazon without a hitch.
Preferred solution: Full refund
New York, New York
It just stopped working.We're even with the new battery and no damage to it and i cleaned it
I really like the quality and the function of the lights. I have a few of them.
And I only have a problem with one and it might be a sensor but I just need to talk to somebody and have not been able to get contacted.
I give a 5 star on the quality, but the service isn't really great and I don't wanna. Actually rate anything because I haven't even talked to anybody yet.And I want to give you guys a chance to show that you're worth the five stars that I hope you are
Warranty issue
Flashlight bulb was dim and tried new battery and charging and even swapped out base from another identical light but still dull. Guy was very helpful.
User's recommendation: This guy was good
Oswego, New York
It won’t charge
It is broken the back button that you used to press to turn it on and you use to charge is not letting it charge anymore
User's recommendation: if it falls in water it won’t work
I purchased a pro R 1350 I’m trying to zero the laser in the up-and-down screw is missing
I am trying to zero my R 1350 laser I cannot because up and down is missing a screw so I cannot do it
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Verified ReviewerCouldn't get through
Customer Service agents busy and no way to get a call back. It's your product you should be calling me back. It's bs that I have to continue to try back.
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Verified ReviewerCannot get through
Customer service reps busy and it's on me to call back, that's bs. It's your product, you should return my call.
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Verified ReviewerMore my mistake than Osight
I purchased an Osight model S optical sight but did not get an adapter plate to mount it on my Glock
That is okay. But I went through a real hassle finding the correct plate. I bought a number of plates from other vendors but none fit the gun and the sight
Finally I reached out to Osight and customer service looked up and found and shipped me the correct adapter plate
- Great customer support
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