Olight Store
Olight Store Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Olight Store has 3.5 star rating based on 67 customer reviews. Consumers are mostly neutral.
52% of users would likely recommend Olight Store to a friend or colleague.
- Rating Distribution
Pros: Great product, Great products, Affordable product.
Cons: None so far, Bait & switch, Cant find the serial number.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Olight Store has 3.5 star rating based on 67 customer reviews. Consumers are mostly neutral.
52% of users would likely recommend Olight Store to a friend or colleague.
- Rating Distribution
Pros: Great product, Great products, Affordable product.
Cons: None so far, Bait & switch, Cant find the serial number.Recent recommendations regarding this business are as follows: "Quality priducts", "Buy American! This a crap product!", "Your tech support phone number sucks", "Great products , amazing price point. Hard time contacting customer support.", "Try that before calling".
Most users ask Olight Store for the delivery of goods as a solution to their issues.
Review authors value the most Diversity of Products or Services and Website. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Olight Store Reviews
"Flashlight not working properly"
The flashlight won't get to the brightest setting even at full charge. It sucks. I'm very disappointed with this flashlight. User's recommendation: Don’t buy it
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Défaillance lampe
Bonjour
J'ai une lampe olight RN120C arrière de vélo et le voyant rouge reste figée, jet n'arrive donc plus à la rallumer, ni à la chargée (rouge clignotant)
Dans l'attente de votre réponse
Cordialement
Schindler Adrien
- Qualite
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
NO CUSTOMER SERVICE
Do not buy from Olight! They do not stand behind their warranty or lack thereof.
Customer service is nonexistent.
I will never purchase again and that is sad because I like the light. Lifetime warranty, my ***
- Nice light
- No customer service
- Not working after 5 months
Preferred solution: Full refund
User's recommendation: Buy American! This a crap product!!!!!!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Magnetic charger not charging and my lens melted
My Seeker 4 Pro will not charge using either magnetic chargers. Plus, I set my flashlight down and my lens melted. I cannot find the serial number anywhere on the flashlight, on or in the box, or on either instruction manual.
- Warranty
- Cant find the serial number
Preferred solution: A new Seeker 4 pro cool White CCT:5700-7000K
Brisbane, Queensland
I would like to give you a good review. I have three warrior turbos and one jet pro to love your products. Just one of my torches has corrosion on the end button where it charges cannot get through
My warrior turbo X camo has corrosion on the switch and does not charge and does not activate with trigger switch. I was wondering if I could buy the silver part on the end of you thank you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Unsatisfied customer
I have yet to receive my package I have ordered it 2 weeks ago and it still hasn't arrived no one from the old light company has followed up either with an email or text or call I find it to be very unacceptable and unprofessional if someone may call me at 347-912-****. I would simply like some type of understanding.
- Great items
- Poor customer service
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saint Cloud, Minnesota
Flashlight not working properly
The flashlight won't get to the brightest setting even at full charge. It sucks. I'm very disappointed with this flashlight.
User's recommendation: Don’t buy it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saint Cloud, Minnesota
Flashlight not working
I cant get the full brightness of my marauder 2 even at full charge. It only goes to lv 2. Plus by the charging port there is a gooey substance by it.
User's recommendation: Don’t buy it
Russellville, Tennessee
Late delivery
Usps lost package and had poor tracking while not showing updates and sending package criss cross across the country. Olight gave it a couple of days for logistics to track package and saw that USPS was the issue and has shipped a new complete order at no charge
User's recommendation: Quality priducts
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Elmira, New York
Problem ordering product
I tried calling and ordering from the app repeatedly, still want to make a purchase if someone from olight would contact me.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
HOW DO YOU TURN OFF THE NEW LIGHT SPHERES??
I received the new Light Sphere as a gift with my last order. It appears that I have to connect it to an app.
HOWEVER, the instruction telling me to click three times to get to the flashing green does not work. At no point in the sequence is there a green flashing light. From white I get solid red, flashing red, and then a multicolored one that does not connect to your app.
Hence, I cannot turn the danged thing off. WTF??
They got back to me and responded with not only how to turn off the device but I missed it in the instruction book.
- Great products
- Many items are priced much higher than i think they are worth
Preferred solution: Information
Bellevue, Washington
Olight Baylor Mini began overheating while in holster. Sadly it’s not worked sine. I’m a big Fan of Olight and hope that I’m able to speak with someone in customer service.
My Olight overhead while in holster. No longer works.
I enjoyed this light lazier combo for no more than 3 weeks. Held zero, amazing light and incredible fit on my 19X!!
User's recommendation: Great products , amazing price point. Hard time contacting customer support.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
About my battery it's no good
Baton 3 Max Pro, you have sent me a new flashlight cover for the charger, but now my battery is no good.
- Great service center great quality of product
- Just been having a lot of problems with my baton 3 max pro
Preferred solution: Some assistance of what I should do with my problem with the flashlight I bought
User's recommendation: Good company good products just having a little problem with one of my flashlights but I highly recommend
Orlando, Florida
New products not working
I ordered from the website directly received my product. It did not work, but the company has been very helpful so far about sending it back and getting replacement. I withhold judgment waiting to see how the product actually works and hold up as I am a new user I was a little disappointed that the original product did not work, but it appears that the company is handling it in a timely and Polite manner
User's recommendation: I’m a new user of this product and since the product came with an issue, I cannot say do not use this product because the company actually has a great reputation and I’m sure if I had received the product in good working order. It would’ve been fantastic. I’m just a little disappointed, but the company is taking care of me and I do not feel at this time any ill towards this company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Machias, Maine
I have been talking to Ava at customer service by her email and I had a valkrie pl mini 2 that was smoking while charging!
Yes about a week ago or longer I was home by myself and I just had what I thought was a hernia removed but unfortunately it was cancerous and I had it for several years and it started to hurt so they said that the type of cancer I will not live long,! Besides the point I have been having trouble with my valkrie pl mini 2 and it was staying on about 10 minutes and start to flicker and go completely out so I took it off my edc gun and it was put on the charger and sat on my nightstand!
Well I was outside and sitting in the garage and polishing my knives and I was outside for a few hours and I went in the house and I smelled something burning and I thought it was maybe something in the kitchen so I went in there and I couldn't smell anything so I went to my bedroom and I could smell it strong and it looked like the light was barely smoking and I thought it was going to catch fire so I pulled it off the charger and I threw it in the hallway on the tiles and it burned my hand really bad! So I emailed customer service and I was talking to avacs@***.com I believe I am sure that it was ava! And I have explained everything about what happened and I told her that I was thinking about sending it in before so I took a few pictures of the box and the light! I had the light in on the kitchen counter with the charger and my wife was home from work and I am not allowed to lift anything after the surgery but she asked what it was and I said junk!
Well we are dinner and I had to lay down and she had thrown the light in the trash because we live a half mile from the highway and she has been either taking it up on the fourwheeler or my truck before we live on a dirt road and they had got stuck before and haven't to get a huge wrecker to pull them out so every since we have to tske our trash and our mailboxes are up there and our neighbors! She took it out on Sunday night because they run between 6&7am the next day I was not even thinking about it I figured that she stuck it in the junk drawer so later that day I called her at work and asked what she did with the light and charger which were no good the chrome around the bulb was black! Anyway I was very lucky I took it off my gun because it could have been fatal! However the OLight lady kept saying that she was so sorry for everything and she said she would be sending a new one out and I thanked her and I was teasing her and said it would be nice to get some free merch and she said she was only able to do the light!
I have emailed her several times to see if she could let me know when I would receive it or can she send me a tracking number so it would not be stolen since the box is so far away and the neighbors have kids to and I don't want to get it stolen! I have messaged on Facebook and sent several different emails and I have called the 888 number and there's no way it works me and my brother called two days straight and when it would hang up we would call straight back and I have been calling it myself for almost a week! I tried to do the online chat with a person and I would ask if he was there and he would not respond back and I was just writing a small paragraph! I have spent thousands of dollars on your products and I have got my brother and my friend and they spend way more than I do but if I am not treated fairly after I was already promised a new light I don't think I will and I know that my brother will not and probably my friend ever purchase anything else from OLight!
I have probably 8 different lights nib I have the Christmas obulb and the limited edition lights the copper pen light! Please treat me fairly and lmk if it has been sent out yet if not please see if you can get me the tracking number! My light was green but I would prefer black but it doesn't matter I'm just needing it for protection I live in the country and the world is getting bad! Thank you very much and my information is Randle Murphy 11366 hilltop lane, Glouster, Ohio,45732.
My phone number is 740-541-****. And my email address is shaun_m_81@***.com thank you very much for helping me with this and I truly appreciate it!
- Hard to reach by phone or email
Preferred solution: My replacement Valkyrie pl mini 2 that I was promised by Ava at customer service on email
User's recommendation: Not sure yet I have to see what happens
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
New York, New York
Charging issue
I need to know if my magnetic charging cable is working properly. I just bought a Seeker mini and the clear plastic part that attaches to the cable is blinking a very light red.
Is it supposed to illuminate fully red? I attached the charging cable to my Seeker Pro 4 and the plastic part illuminated fully red.
I hope someone can explain how to use the magnetic charging system. Can I charge the Seeker mini battery on a normal charging station?
Pls call me 917 601 ****
Chattanooga, Tennessee
Laser not working on correctly
Dont know what my account number is I have bought 2 of the plights, I think you could go by the name and address instead of showing all information you ask for, I dont know the information you are asking for, so I still dont know how to get my light fixed, Ill never buy another o light again. Supposed to be lifetime warranty
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