Olight Store
Olight Store Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Olight Store has a 2.8 star rating from 81 reviews. 47% would likely recommend. Consumers are mostly neutral. Rating distribution shows about 50% unfavorable and 40% positive.
Key Takeaways for Future Customers
- Olight Store reviews note strong product quality and diverse product selection.
- Medium price level and website usability are valued by reviewers.
- Expect to contact customer service for delivery of goods, warranty, or order help.
Negative Feedback / Risk Areas
- Frequent customer complaints about poor customer service and unreachable phone support.
- Reports of billing errors, over charges, refund delays, and chat support issues.
- Order, warranty, and replacement part problems noted repeatedly.
Positive Feedback
Many reviewers praise great products, awesome lights, and occasional helpful service resolving defects.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Olight Store has a 2.8 star rating from 81 reviews. 47% would likely recommend. Consumers are mostly neutral. Rating distribution shows about 50% unfavorable and 40% positive.
Key Takeaways for Future Customers
- Olight Store reviews note strong product quality and diverse product selection.
- Medium price level and website usability are valued by reviewers.
- Expect to contact customer service for delivery of goods, warranty, or order help.
Negative Feedback / Risk Areas
- Frequent customer complaints about poor customer service and unreachable phone support.
- Reports of billing errors, over charges, refund delays, and chat support issues.
- Order, warranty, and replacement part problems noted repeatedly.
Positive Feedback
Many reviewers praise great products, awesome lights, and occasional helpful service resolving defects.
Media from reviews
Arvada, Colorado
Terrible customer service on a failed baldr pro R
no one to answer phone,
chat ridiculous
tried to charge me 5 dollars to answer questions
never buy another product.
***
User's recommendation: run purchase form Streamlight or Surefire
Waldron, Arkansas
Over charged
I have two charges on my account for one order one for $31.44 and the other is for $40.78.. I only placed one order for $31.44, what is the other charge for???
- Good products
- Ordering is too complicated
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Reading, Pennsylvania
My Olight is broken
Exchange and send me a new flashlight olight the one I purchased is defective and when I turn it on, it starts smoking its a great flashlight. I would just like to replace it for another one $100 flashlight I would like it to work properly.
- Good company
- Just sold a defective item
User's recommendation: It’s a great flashlight, so don’t isolate this one incident
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Barnwell, South Carolina
Charging seeker pro 4
Had a couple questions about charging my new seeker pro 4...plz call me back [PHONE_NUMBER]...wanted to know if I can charge in cradle with a rapid charge AC wall adapter ( usbc to usbc)
Preferred solution: Charging info
San Marcos, Texas
Light keeps getting hot
I have a warrior 3S, and the bezel keeps getting hot. What can we do for this, or what would you recommend?
Preferred solution: Javalot
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Omaha, Nebraska
Poor customer service.
- Bought a red dot that didn't work.
- Support told me to email after calling.
- They sent a replacement due to stock issues, which I don't want.
I bought a red dot, and it didn't work as advertised. I tried the phone number, and the guy called me back to basically tell me I need to email someone who cares.
So after email tag, they sent me an item to replace it that I don't want because they are out of stock on the one I bought.
They make decisions for you. Basically, too bad for you.
- Easy to get ripped off
- Bad customer service
Preferred solution: Full refund
User's recommendation: Avoid any Olight products and you'll be fine.
Katy, Texas
Flash light not working
I think the cap switch is not working. Looking for replacement part. I really like this light and need it for work.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIn my attempts to get ahold of Olight, I came across pissedconsumer and now all this.
A mistake was made on my behalf trying to send multiple orders to different places. I got one of the addresses wrong and didnt realize it until I got my receipt.
- Awesome lights
- Not being able to speak to someone
Preferred solution: I got. Everything has been looked after.
User's recommendation: Contact customer service via email as soon as you see a problem.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sevierville, Tennessee
Won a Osight
I won a Osight sweat stake I want to know if its true Im the first one johncito Fuentes so I wold like to know if its true
Preferred solution: The Osight k
Tulsa, Oklahoma
Resolved: Sight information
No answer, I left a message, no call back. Not pissed, just have questions.
Nothing has happened. I was not pissed?
I have questions concerning one of your sights. Im waiting for a call back.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Asbury Park, New Jersey
Trying to find out if my BALOR pro R fits on a Sigg fuse P365
Trying to find out if somebody could get back to me and let me know if my BALOR pro R will fit my CP 365 fuse
Danbury, Connecticut
Resolved: Problems with a new light I bought. P3190****
I cannot reach anyone from customer service.
The light flashes and then it goes out. It will come on again but will continue to flash until the light goes out.
Preferred solution: A flashlight that works correctly.
Phoenix, Arizona
Great products
Everything is straightened out thanks {{Redacted}}
Westminster, California
Question about an order canceled?
- It would be nice to speak to a person on the phone who can answer questions.
- The process requires hoops and callbacks, delaying answers.
It would be nice to get somebody on the phone. That can answer questions instead of jumping through hoops and ladders and waiting for somebody to get with you to answer some questions.
Wondering why they cancel an order when it went through the other day.And it was cleared now canceled??? And no you can't call and talk to somebody on the phone.You gotta play the game and do all kinds of nonsense and hope that somebody will call you back and wait around andaste your time just to get an answer.
Milwaukee, Wisconsin
Order status
I can not log in to the website I cant make any progress with the online chat or when I phoned customer service
- Good product
- I can not receive any information on my order
- Customer service seems to be useless
Preferred solution: Deliver product or service ordered
User's recommendation: don’t buy from Olight customer service is bad and I find it impossible to communicate with customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Elizabeth City, North Carolina
Crap—redirected to chat.
Simply redirected to the live chat. This would never be accepted in another country and I doubt the customer service and other countries is like this. Im surprised the live chat is not an AI.
- Best flashlight at a reasonable cost
- Do not expect to speak to a person if you get the rare defect
Preferred solution: A simple answer.
User's recommendation: Olight is the best, but I hope you don’t get the rare defect.
Companies Similar to Olight Store
NEBO
“Nibo's service is pretty fast, but not efficient They didn't solve my problem. They just referred me to...“
Olight World
“I purchased the product had a problem with it. Tried to get a phone number to talk to customer service...“
AceBeam
“I paid for a flashlight and I never got it. I talked to someone about 2 weeks ago and they never got...“
Imalent
“I cannot get a hold of no I need proof of purchase please , can you have someone call me or whatnot...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.