Olight Store
Olight Store Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Olight Store has 3.6 star rating based on 60 customer reviews. Consumers are mostly neutral.
52% of users would likely recommend Olight Store to a friend or colleague.
- Rating Distribution
Pros: Great product, Great products, Affordable product.
Cons: None so far, Bait & switch, Cant find the serial number.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Olight Store has 3.6 star rating based on 60 customer reviews. Consumers are mostly neutral.
52% of users would likely recommend Olight Store to a friend or colleague.
- Rating Distribution
Pros: Great product, Great products, Affordable product.
Cons: None so far, Bait & switch, Cant find the serial number.Recent recommendations regarding this business are as follows: "Don’t buy from these people .", "Great lights", "Watch out", "No way", "Stay away!".
Most users ask Olight Store for the delivery of goods as a solution to their issues.
Review authors value the most Diversity of Products or Services and Website. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Olight Store Reviews
"Broken part on bike light"
The issue hasnt not been resolved yet, Ive only talked with them once and Im waiting for some information. I thought this might be something, so many freaking...
"Letting people buy items with stolen credit card information'"
They could have a customer service department. This is ridiculous. Letting people do this and not helping to stop it User's recommendation: Watch out
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
HOW DO YOU TURN OFF THE NEW LIGHT SPHERES??
I received the new Light Sphere as a gift with my last order. It appears that I have to connect it to an app.
HOWEVER, the instruction telling me to click three times to get to the flashing green does not work. At no point in the sequence is there a green flashing light. From white I get solid red, flashing red, and then a multicolored one that does not connect to your app.
Hence, I cannot turn the danged thing off. WTF??
They got back to me and responded with not only how to turn off the device but I missed it in the instruction book.
- Great products
- Many items are priced much higher than i think they are worth
Preferred solution: Information
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Magnetic charger not charging and my lens melted
My Seeker 4 Pro will not charge using either magnetic chargers. Plus, I set my flashlight down and my lens melted. I cannot find the serial number anywhere on the flashlight, on or in the box, or on either instruction manual.
- Warranty
- Cant find the serial number
Preferred solution: A new Seeker 4 pro cool White CCT:5700-7000K
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Machias, Maine
I have been talking to Ava at customer service by her email and I had a valkrie pl mini 2 that was smoking while charging!
Yes about a week ago or longer I was home by myself and I just had what I thought was a hernia removed but unfortunately it was cancerous and I had it for several years and it started to hurt so they said that the type of cancer I will not live long,! Besides the point I have been having trouble with my valkrie pl mini 2 and it was staying on about 10 minutes and start to flicker and go completely out so I took it off my edc gun and it was put on the charger and sat on my nightstand!
Well I was outside and sitting in the garage and polishing my knives and I was outside for a few hours and I went in the house and I smelled something burning and I thought it was maybe something in the kitchen so I went in there and I couldn't smell anything so I went to my bedroom and I could smell it strong and it looked like the light was barely smoking and I thought it was going to catch fire so I pulled it off the charger and I threw it in the hallway on the tiles and it burned my hand really bad! So I emailed customer service and I was talking to avacs@***.com I believe I am sure that it was ava! And I have explained everything about what happened and I told her that I was thinking about sending it in before so I took a few pictures of the box and the light! I had the light in on the kitchen counter with the charger and my wife was home from work and I am not allowed to lift anything after the surgery but she asked what it was and I said junk!
Well we are dinner and I had to lay down and she had thrown the light in the trash because we live a half mile from the highway and she has been either taking it up on the fourwheeler or my truck before we live on a dirt road and they had got stuck before and haven't to get a huge wrecker to pull them out so every since we have to tske our trash and our mailboxes are up there and our neighbors! She took it out on Sunday night because they run between 6&7am the next day I was not even thinking about it I figured that she stuck it in the junk drawer so later that day I called her at work and asked what she did with the light and charger which were no good the chrome around the bulb was black! Anyway I was very lucky I took it off my gun because it could have been fatal! However the OLight lady kept saying that she was so sorry for everything and she said she would be sending a new one out and I thanked her and I was teasing her and said it would be nice to get some free merch and she said she was only able to do the light!
I have emailed her several times to see if she could let me know when I would receive it or can she send me a tracking number so it would not be stolen since the box is so far away and the neighbors have kids to and I don't want to get it stolen! I have messaged on Facebook and sent several different emails and I have called the 888 number and there's no way it works me and my brother called two days straight and when it would hang up we would call straight back and I have been calling it myself for almost a week! I tried to do the online chat with a person and I would ask if he was there and he would not respond back and I was just writing a small paragraph! I have spent thousands of dollars on your products and I have got my brother and my friend and they spend way more than I do but if I am not treated fairly after I was already promised a new light I don't think I will and I know that my brother will not and probably my friend ever purchase anything else from OLight!
I have probably 8 different lights nib I have the Christmas obulb and the limited edition lights the copper pen light! Please treat me fairly and lmk if it has been sent out yet if not please see if you can get me the tracking number! My light was green but I would prefer black but it doesn't matter I'm just needing it for protection I live in the country and the world is getting bad! Thank you very much and my information is Randle Murphy 11366 hilltop lane, Glouster, Ohio,45732.
My phone number is 740-541-****. And my email address is shaun_m_81@***.com thank you very much for helping me with this and I truly appreciate it!
- Hard to reach by phone or email
Preferred solution: My replacement Valkyrie pl mini 2 that I was promised by Ava at customer service on email
User's recommendation: Not sure yet I have to see what happens
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
New York, New York
Charging issue
I need to know if my magnetic charging cable is working properly. I just bought a Seeker mini and the clear plastic part that attaches to the cable is blinking a very light red.
Is it supposed to illuminate fully red? I attached the charging cable to my Seeker Pro 4 and the plastic part illuminated fully red.
I hope someone can explain how to use the magnetic charging system. Can I charge the Seeker mini battery on a normal charging station?
Pls call me 917 601 ****
Miami, Florida
Defective product
The flashlight I ordered is not working. They refuse to take it back with all kinds of excuses. $202 down the toilet
User's recommendation: Don’t buy from these people .
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Whitefish, Montana
Good experience
Asked for olight o-ring size so I could buy the right sized one for my flashlight. They just offered to send me a few for free.
Redmond, Oregon
Broken part on bike light
The issue hasnt not been resolved yet, Ive only talked with them once and Im waiting for some information. I thought this might be something, so many freaking emails Im going freaking crazy leave me alone unless it has something concrete to do with what Im trying to get done, thanks
User's recommendation: Great lights
Beaverton, Oregon
Broken flashlight
Dozing not work battery not the problem have got new batteries. Still didn't work need help. Love Olight
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tampa, Florida
Baldr mini laser & light
Has been positive.
Looks like target practice damaged the lens. Didn't think it would do that.
Beginning to think that olight has cheap but expensive products. Won't be the first time I have to return a product.
User's recommendation: Beware
Lincoln City, Oregon
Letting people buy items with stolen credit card information'
They could have a customer service department. This is ridiculous. Letting people do this and not helping to stop it
User's recommendation: Watch out
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Not working
My son received a Olight flashlight for his birthday and he loved it. Unfortunately, it stopped working after about 30 days it was a gift from a friend of ours who is a local police officer.
He said that you guys have the best customer service and that we should reach out to see what we can do to get it replaced or repaired. It is a Olight S2R Baton II.
My son is 10 and he would be over the moon if we can do something so that he has a working flashlight. Thank you so much.
Preferred solution: I would like to just get a working flashlight for my son. Not sure if it could be the battery but we didn’t want to spent 30.00 on a battery and that not fix the problem
User's recommendation: This was a great flashlight when it worked and he loves it
Awful experience
The website is poorly functioning, the unavailable items are not clearly marked as such.
When dealing with chat - human support - Emily and then Sherry the treatment was absolutely awful; they lied, kept saying understand and 'sorry for inconvenience' while not even bothering to understand the issues.
Offered to cover the shipping ($5) just to retract claiming the 'confusion'.
Didn't answer a single question, very simple questions. Just completely disregarded and ignored.
The cart got emptied out on the site.
The chat with Emily was abruptly ended by her.
- Offered gift item
- Lying techniques
- Bait & switch
Preferred solution: Improvement of customer service and website.
User's recommendation: Stay away!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Las Vegas, Nevada
Good report
Supplied me with 2 missing small screws. Very friendly and helpful.
Bought another O light for my 19X. Got 2 of my team members to buy some as well
Oconomowoc, Wisconsin
Uses stolen credit cards
Tried to report my card number was stolen and to talk to an expert (?) They want a $1 and my card info! How stupid do you think I am? Have contacted my bank and will go that route.
Lincoln City, Oregon
Bank card fraud.
Someone got ahold of my bank card and bought items from this
Company. I had no way of contacting anyone here to stop the transaction.
No customer service numbers ? Watch out people before you order
User's recommendation: No way
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Melbourne, Florida
Olight mini Baldr Grey
Hello, My name is Tavant Williams. I purchased one of your light/laser combos, the Olight Mini, about two years ago at a store in GA, brand new and sealed.
My magnet charger is not charging my light anymore so I threw it away. So, my question is, is that normal since I've been using it this long? And is there any way I can get a replacement? I love the product but can't use it without a working charger.
I use it on my EDC, which is a Smith and Wesson EZ 9mm. Thank you and I hope to hear back from you guys.
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