Olight Store
Olight Store Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Olight Store has 3.4 star rating based on 86 customer reviews. Consumers are mostly neutral.
49% of users would likely recommend Olight Store to a friend or colleague.
- Rating Distribution
Pros: Great product, Great products, Affordable product.
Cons: None so far, Bait & switch, Cant find the serial number.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Olight Store has 3.4 star rating based on 86 customer reviews. Consumers are mostly neutral.
49% of users would likely recommend Olight Store to a friend or colleague.
- Rating Distribution
Pros: Great product, Great products, Affordable product.
Cons: None so far, Bait & switch, Cant find the serial number.Recent recommendations regarding this business are as follows: "if it falls in water it won’t work", "Consider elsewhere first", "Patience maybe?", "Buy it", "This product is absolutely outstanding. It does everything it says that it will do customer service with this company. Absolutely outstanding. They do everything that they say they’ll do. I recommend buying this product. I recommend using this product and I recommend this product to my friend.".
Most users ask Olight Store for the delivery of goods as a solution to their issues.
Review authors value the most Diversity of Products or Services and Website. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Olight Store Reviews
"Great amazing service"
Absolutely love the product reliable built well and they honor their warranty one of the best companies out there User's recommendation: Buy it
"Light lazor quite completely after 6 months with very little use."
I just wished after we tried some things to get it to work and it didn't they would of just shipped me a new one .
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pasco, Washington
Light lazor quite completely after 6 months with very little use.
I just wished after we tried some things to get it to work and it didn't they would of just shipped me a new one .
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lee, Virginia
Faughty Arkflex purchased in November
I have many other Olights, never had a problem with them. However this is pretty scary.
It got extremely hot in my pocket and was unable to turn it off or lock it out. On bright overheated shut off and come back on by itself
- Good service
- Phoneline
Preferred solution: Replacement
User's recommendation: Better phone service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerItem dropped after ordered
I ordered 2 items, concluded the transaction. Later, one of my items was dumped from the order. I am quickly becoming less confident in Olight.
- Great product
- Processing stinks
Preferred solution: Deliver product or service ordered
User's recommendation: Consider elsewhere first
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan't check out.
I gave 3 stars (*) because of one other experience with their CS dept which was absolutely stellar. My most recent experience was in the top three worst CS experiences I have ever endured.
It was as if I had been in contact with two different companies. So the 3*'s is a combination of 5 for the first contact and 0 for this most recent one. I won't go in to detail, but to sum up the first experience for comparison, it involved a faulty product. I spent maybe 10 min in CS chat and a new unit was sent to me free of charge.
The second separate issue was much more involved and required a live phone call. I spent hours, and then multiple days calling their CS phone #. Sometimes it would ring and ring and a recorded Asian woman's voice would mumble something unintelligible and then I was disconnected. Other times the call would connect and I was treated to *** hold music until finally after about 10 min I was disconnected.
So I finally resort to chat. The woman tells me she has sent a message to whomever handles the phones (she isn't capable or qualified to call me!) and I should wait patiently for them to call me. That was day one and I never heard a peep. As detailed, day 2 was filled with a dozen or more calls to CS with no connection still.
Again, the promised call from CS never came. So I resort to chat... This is where the nightmare really begins. My issue was that I was trying to make an online purchase through their site.
The site would not allow me to check out. So the CS chat person summons another CS person to send me a link to an invoice that should allow me to complete my purchase. I receive the invoice and the prices of the two items I'm trying to purchase are not the same as they were on their site, they are more expensive. Also, the $5 online coupon that was applied to my order was not applied on this invoice.
Furthermore, all of the specific details such as color, etc. of the two items were not shown on the invoice... Red Flag! After going round and round about the price discrepancy and missing details (the CS rep assured me I wasn't being over charged on the invoice vs.
the online total) I could not convince her to adjust the invoice to reflect the same total that I would have paid had I been able to complete the purchase online. So that was it for me.
The only reason I was making this purchase on their website and not through Amazon (which is cheaper) was because of the $5 coupon and a free gift that I would have received for making the purchase through their website. R E A L L Y long story coming to an end, I hung up and completed the purchase through Amazon without a hitch.
Preferred solution: Full refund
Oswego, New York
It won’t charge
It is broken the back button that you used to press to turn it on and you use to charge is not letting it charge anymore
User's recommendation: if it falls in water it won’t work
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hofheim Am Taunus, Hesse
Charger Issues
Read All! The only reason I didn't give a full 5 is because of charger issues.
I've gone through multiple chargers and O light has been awesome about resolving the issues. As for the light, I am 100% O light. I don't even look at other brands anymore. Their light quality and toughness is next level.
Their lights hold up very well in an industrial setting every single day. I can count on all of my O lights to shine any time I need them to. Battery life is also outstanding.
Great product! Great Company!
- Easy to navigate and safe
Preferred solution: Red and black faced chargers
User's recommendation: Buy as many as you can no matter what you need they've got it.
Chicago, Illinois
Light not charging
I purchased many Olights and Im having issues charging one of them. No matter which charger wire Im using.
I just wanted to ask about what could be wrong. I was not able to get in touch with anyone.
When I ordered the lights you could actually call and talk to people. Those days are over.
User's recommendation: Don’t think you can talk to anyone after your purchase
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDéfaillance lampe
Bonjour
J'ai une lampe olight RN120C arrière de vélo et le voyant rouge reste figée, jet n'arrive donc plus à la rallumer, ni à la chargée (rouge clignotant)
Dans l'attente de votre réponse
Cordialement
Schindler Adrien
- Qualite
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hudson, New York
Great amazing service
Absolutely love the product reliable built well and they honor their warranty one of the best companies out there
User's recommendation: Buy it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bellevue, Washington
Attempting process order
The order failed, due to a decline associated with the card that I was using, I checked the with the vendor, Chase Freedom and was able to resolve the issue, but apparently the order is locked out in your system which is logged and pending in my account; Please contact me at 864901**** so we can successfully complete the order thank you!
Batesville, Arkansas
Someone in Atlanta Ga number is charging my debit card in your name. I have not autherized it.
Someone with an Atlanta number has charged over $364.00 to my devit card with hour company name on it. My number is 501-772-****, if someone can give me a call.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNO CUSTOMER SERVICE
Do not buy from Olight! They do not stand behind their warranty or lack thereof.
Customer service is nonexistent.
I will never purchase again and that is sad because I like the light. Lifetime warranty, my ***
- Nice light
- Not working after 5 months
- No customer service
Preferred solution: Full refund
User's recommendation: Buy American! This a crap product!!!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Phoenix, Arizona
Recent BAD experiences especially at customer service level
Ive already conveyed my displeasure and disappointment several times in my efforts to resolve issues
CALL me at (312) 998-**** and we can QUICKLY resolve the issues. Your current communication protocol INSULATES your company from customers and presents you as money grubbing and NOT interested in your customers possible concerns
Virginia Beach, Virginia
Problem ordering
Cant order. Trying to order online having all kinds of problems.
I just like to call Lynn and make a purchase over the phone if thats possible is it possible? Could you call me at 757-615-**** Id be happy to place an order.
Bellevue, Washington
Quick and easy resolution!
They were very helpful in addressing what turned out to be a relatively simple problem that they had obviously resolved for many others, but most importantly to me they got right to the issue! Very happy!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProblems in attempt to place simple order
TALK to customer
Your website is extremely
CONSUMER UNFRIENDLY
I was unable to make changes in my order at the CART stage
Ultimately had to abandon attempted transaction
312.998.9002
- Good products
- Unfriendly difficult to use website
- Awful
Preferred solution: The recently FREE olight 3 (~$10-15) and a replacement of a relatively recently Purchased olight 3 (same model
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